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Report: Xbox 360 Failure Rate Reaches 54%
New survey says Microsoft's Red Ring of Death contines to rise.
by Jim Reilly
August 17, 2009 - If your Xbox 360 hasn't broken down yet or suffered from the dreaded red ring of death, then consider yourself pretty lucky.
A new survey published in Game Informer's print edition indicates the Xbox 360 failure rate has climbed to a shocking 54.2%. The magazine surveyed nearly 5000 readers, asking them about their experience dealing with broken consoles.
Here are their findings:
Console failure rate
Xbox 360 – 54.2%
Playstation 3 – 10.6%
Wii – 6.8%
Percentage of console owners who suffered a second hardware failure after the original repair.
Xbox 360 – 41.2%
Playstation 3 – 14.7%
Wii – 11%
Percentage of people who rate their customer service experience "very helpful"
Nintendo – 56.1%
Sony – 51.1%
Microsoft – 37.7%
Percentage of respondents whose friends have had console hardware failures.
Xbox 360 – 69.9%
Playstation 3 – 12.4%
Wii – 6%
The magazine also makes a few notes about their results:
The reason the Wii has the lowest hardware failure rate could be because console is played the least of the three. 41.4% of Wii owners surveyed said they play the console less than one hour a day, meanwhile the majority of Xbox 360 (40.3%) and Playstation 3 (37%) owners say they play their console on an average of three to five hours day.
Also, only 3.8% of respondents said they'd never buy another Xbox system because of the failure rates.
How have your experiences been?