Wednesday, December 7, 2011

Did you know you don’t have to call support to get help?

AppId is over the quota
AppId is over the quota
The Solutions channel is In-dash, and Xbox LIVE is now on Twitter and Facebook!

Hey there Xbox fans, I’m DJ (aka Shreddy), and it’s about time I chimed in.  Don’t want to have to call the call center to get support?  Well, for most things you don’t have to… In addition to being able to get help via the articles and forums on http://Xbox.com/support,  there are a few new ways for you to connect with us and get the help you need. 

Solutions Channel:  Helpful information on a number of topics is available right in the dash.  Just go to My Xbox, then scroll right to the second to last slot, and you’ll find Solutions.

Twitter:  Tweet much?  If you have support related questions, you can tweet to @XboxSupport and we’ll do our best to help you, or point you to the best place to get help.  Check it out… you can follow us at http://Twitter.com/Xboxsupport.  Over 2700 of you already are!

Facebook:  Have you become a fan of the Xbox 360 group?  It has over half a million fans and is a great way to connect with other enthusiasts!  If you’re looking for help or just looking for other fans to play online with, join the very active discussion on the Wall.  We’ve also recently added a Support tab to provide information on all the ways you can get the help you need.

It’s our job to represent all of you, so don’t hesitate to let us know what you think about the service – what are you excited about, causes you pain, want to see changed? 

Cheers,

Shreddy


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